FAQ

Shopping

1Do I need to make an account to purchase?
Yes you need to make an account to make a purchase. Having an account with us enables you to enjoy many benefits, and eases your next purchases.
2How do I select items to purchase?
Choose your preferred package, select "Style" , choose "Monthly Style Affair Package" and click "Add to Cart" to confirm.
3How do I proceed through the checkout process?
1. Click the “Cart” icon at the top of the page.
2. Select “Checkout” or “View Cart” and make sure that the items in the cart are correct. Insert “Coupon Code” and apply it if have then click “Proceed to checkout” to make payment.
3. Enter your payment details and shipping address, then choose payment method.
4. Click “Confirm order”, you’ll be redirected to the payment page.
4How do I know what is in my shopping cart?
By clicking the “Cart icon” at the top of the page, the items in your Cart will be displayed.
5How do I remove an item in my shopping cart?
Click View Cart, and there is a remove button beside each individual item in your cart.
6How do I modify the quantity of an item in my shopping cart?
Click “View Cart”, the quantity of the Item will be stated there and can be adjusted.
7How would I know that Style Box has received my order?
You will receive a confirmation email that your order has been received.
8How do I cancel an order?
Once the order is processed, you can no longer cancel your order.
9How do I apply promotional code to my order?
Go to view cart page, click “Use Coupon Code”, key in your code then click “Apply Coupon” button.

Shipping

1Can my order be delivered internationally?
Currently not available.
2How long does it normally takes to ship out items once payment is made?
After confirming and receiving the full payment of your order/subscription, our professional certified image consultant will contact you to obtain all relative information.

According to your information, we will work out a style proposal and email it to you within 2 business days. We are up for tweaks and adjustments, so a maximum of 3 selections/options will be offered for each chosen style.*

Once you have accepted and confirmed your choice of style proposed by our certified image consultants, we will proceed to arrange and deliver your order. Please note that we need 1 business day to prepare the order and 2 business days to have the order delivered to your doorstep.
3What are your delivery charges?
The delivery charges are stated in the Shipping Policy on our website.
4Can I ship to multiple addresses with one order?
Our check-out system does not currently let one person send multiple items to different addresses within one order. To ship to multiple locations, please place separate orders with the desired shipping addresses.
5I haven’t received my parcel, who can I contact?
Once the product is dispatched from us, the third party postal service providers is responsible for your package. We will provide you with the tracking number and postal service used once it is dispatched, and you can contact the respective postal service for any enquiries regarding your parcel.

Payment

1What method of payment do you accept?
We currently accept credit cards and bank transfer.
2Is it safe to give you my credit number / personal information over the internet?
It is safe to shop online, Style Box keeps your information discreet. The payment gateway we use is Ipay88 - an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006.

Refund

1Can I refund my purchase?
• Refund of payment can only be made if and when all 3 selections/options are rejected due to justifiable reasons, but an administrative fee of RM50 will be deducted.
• Please provide us with correct banking details to be refunded to your bank account.
• We will not take responsible for any issue related to incorrect banking detail provided by customer.
2Who do I contact regarding to my refund payment?
You can contact us using the Contact Us page on our website, or email us at marketing@image-creator.com

Returns

1What is Style Box’s return policy and can I return my purchase?
Yes. As long as your qualify the following criteria then you are eligible for returns of your purchase.
• If and when Style Box merchandises contain manufacturing defects, such as holes, missing parts, faulty stitching and discolouration.
• If and when wrong merchandise (incorrect order ID and/or product code) shipped.
• You have 7 calendar days to return an item from the date you received it.
• Items must remain in original packaging with all tags and liners attached.
• Items needs to have the original receipt or proof of purchase.

Please take note:
• Loose threads and removable stains will not be considered as defects.
• We do our best to accurately display the colors of our products via photo and email; however, the color you see will vary depending on several factors, including the color display on your computer/mobile. Hence, slight discrepancies in colour will not be entertained.

Further information please refer our return policy.
2Who do I contact regarding to return my purchase?
You can contact us using the Contact Us page on our website, or email us at marketing@image-creator.com
3What are the conditions to qualify for return/exchange?
Conditions to qualify for return and exchange are as follow:
• If and when Style Box merchandises contain manufacturing defects, such as holes, missing parts, faulty stitching and discolouration.
• If and when wrong merchandise (incorrect order ID and/or product code) shipped.
• You have 7 calendar days to return an item from the date you received it.
• Items must remain in original packaging with all tags and liners attached.
• Items needs to have the original receipt or proof of purchase.